First Alert Safes | Cash and Security Boxes | Security Chests | Fire Water and Theft Safes

Common Questions About First Alert Safes

Which First Alert Safe is right for me?

The First Alert Store has assembled a large selection of safes that maximize peace of mind through intuitive use of anti-theft mechanisms and water/fire damage resistance properties. First Alert Cash and Security Boxes are lightweight, sturdily built and extremely versatile. Cash and security boxes can safely store small personal items such as currency, certificates, passports and any number of valuables. First Alert Security Chests are another lightweight option that includes a carrying handle for added owner mobility. Security chests are encased in a resilient heavy-duty exterior that includes fire and water protection.

First Alert Fire Resistant & Water-Proof Safes are a definitive solution for safeguarding all of your valuables from prying hands and fire/flood damage. Fire, water and theft resistant safes utilize a series of defenses to safely conceal those items you simply cannot afford to lose to intrusion or accident. Prioritize individual and family safety by safely securing your firearms with the First Alert Portable Handgun Safe.

There’s moisture in my safe. Is this normal?

Depending on the safe you’re using, you may find that if you open it for the first time in several weeks or months, there can be a musty smell and/or moisture build-up. In some cases, this can lead to water or moisture damage to the items inside. Due to the fireproof and waterproof structure of many safes, they can provide the perfect condition to absorb moisture inside the safe. To help prevent this from happening, you should plan to air a First Alert Safe out at least every two weeks for a minimum of 20 minutes each time.

You can also invest in a small packet of silica gel, the same packets that are used to keep moisture out of boxes and bags. It will help absorb moisture in your safe. Delicate items like pictures or intricate jewelry should be placed in an air-tight container or bag before you put them into your safe to help avoid damage. All of these precautions should help to maintain a First Alert Safe, as well as the provide moisture control for valuable items inside it.

I’ve lost the key or combination to my safe. What do I do now?

You can request a new combination or key by following these instructions:

Click to email First Alert Support to verify that a spare key or combination is available for your safe model.
After First Alert Support confirms a key is available, download and fill out the following form: Notarized Statement of Ownership for Safe Combinations or Keys.
Tap it lightly with a hammer.

The door to my safe is stuck, what should I do?

This may happen if the bars do not disengage fully. You can try one of the following:

Insert your override key (the one with the square top) and while turning the key, take a flathead screwdriver and insert it in the crack of the door and slowly pry it open.
Another method is to lay your First Alert Safe on the right-hand side and using the override key to open the door.

My key is not broken, but it does not work in the safe. What should I do?

It may be possible that some debris/dust is caught in the lock of your unit. Please try the following:

Check the engraved key number and verify it matches the engraved letter on the key cylinder.
Spray WD-40 oil in the lock.
Have the form legally notarized to verify your ownership of the unit and then email the notarized form to the First Alert Support Team at notaryletter@firstalert.com, or fax it to 800-603-2878.