/ Customer Service

First Alert Store Customer Service Help

Order Processing Processing timeframes, placing an order, and order processing notifications
Phone Orders How to place an order over the phone with First Alert Store
Sales Tax and Tax Exempt Sales tax, tax exempt, international taxes and when they are applicable
Terms Account Setting up a terms account with First Alert Store for wholesale or bulk purchases
Clearance / Discounts Details regarding items put on clearance and current coupons or promotions
Fire Services Pricing First Alert is dedicated to fire safety and providing the best pricing possible to all fire services & departments.
Wholesale or Bulk Purchases How to apply for a wholesale or bulk purchase with First Alert Store
Freight Forwarders or Border Pick-Up Locations We currently do not ship to any Border Pick-Up or Freight Forwarder locations

General Shipping Information General shipping policies and procedures for all shipments
Economy Shipping Economy shipping policies, procedures, and timeframes
USPS Shipping U.S. Postal Service policies, procedures, and timeframes
FedEx Shipping Federal Express shipping policies, procedures, and timeframes
Drop Shipments Explanation of what drop shipments are as well as First Alert Store drop ship policies
Countries We Ship To
Shipping Issues Shipping policies including damaged items, missing items, and undeliverable or refused packages

E-Mail Notifications Notifications you may receive from First Alert Store via e-mail
Changing or Canceling your order How to change or cancel an order you have placed with First Alert Store
Order Status and Tracking How to find out the status of your order and obtain the tracking associated with it
Request an Invoice How to obtain an invoice from any previous purchases made with First Alert Store
Items Out of stock or on Backorder Why items are out of stock or on backorder and what it means

Return Policy and Instructions First Alert Store return policies and procedures
Damaged Items First Alert Store policies on damaged items
Defective Items First Alert Store policies on defective items
All Other Returns First Alert Store return policies for unique items and drop ship orders

Account Info Learn how to create an account and what the benefits of having one are.
Payment Methods Acceptable forms of payment with First Alert Store
Security Checkout Security and Fraud Prevention
Warranty
Sales Policies Complete list of store policies and procedures