Sales Policies and Payments
Order Processing
Processing Timeframes
- Most orders are processed Monday through Friday 9:00am - 3:00pm CST
- Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
- Issues such as lack of inventory or credit card verification may affect when your order is processed.
- Orders placed on the weekend or holidays will be processed on the following business day.
- Orders are processed in the order that they are received.
Placing an Order
- You may place an order with us on-line at www.firstalertstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-991-4385. All phone orders are placed through our on-line ordering system.
- When placing a phone order, you are providing verbal acceptance of our Sales Policies.
- All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.
Order Notification
- Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
- Please be sure to check your spam/junk mail for your order notification.
- In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.
Payment Methods
- First Alert Store accepts VISA, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay and Venmo. Once your order has been received and your payment information has been verified, your payment will be processed and First Alert Store will appear on your billing statement.
- Based on your purchase item type, quantity or order dollar amount we reserve the right to request payment in the form of PayPal, ACH, wire or check prior to processing the order.
- For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.
- All transactions will post after 5:00pm (CST) on the date of purchase.
- Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)
Terms Account
We do offer terms accounts to eligible customers. If you wish to set up a terms billing account with us, please contact us at 847-991-4385. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.Phone Orders
- You may place orders with us on-line at www.firstalertstore.com. If you are interested in placing an order with us over the phone you may contact us at 847-991-4385.
- All phone orders are placed through our on-line ordering system.
- By placing a phone order, you are providing verbal acceptance of our sales policies.
Sales Tax and Tax Exempt
Illinois Tax
Orders placed with a shipping address within the state of Illinois will be subject to Illinois state tax of 10%.
Tax Exempt
If you are an Illinois business or government agency and feel that you are tax exempt, please fax your contact information and a copy of your tax-exempt letter to (847) 991-7189. Once we receive and file your tax-exempt letter, we will e-mail you confirming that you are ready to make your tax-exempt purchase.
Clearance / Discounts
Clearance items are items that we choose to significantly discount for your benefit. Typically, clearance items are items discontinued by the manufacturer and that we have a limited supply remaining in stock. Due to the nature of clearance items, all clearance item sales are final and are not returnable.
Coupons / Promotions
We offer promotions and discounts to our customers on a regular basis. If we have any promotions currently running you may view them at the top of our home page www.firstalertstore.com.
When you purchase an item, you are also given the opportunity to provide your e-mail address to receive coupon codes and updates on limited offers. This is a great way to stay informed of upcoming promotions and deals. Only One coupon code may be used per order.