Other Safety Products FAQ

Does the escape ladder come with a mounting kit?

The First Alert Escape Ladder does not require mounting of any kind. Steel rung stabilizers help to keep the ladder stable while in use.

Where should I store my escape ladder? Should I keep it in the box?

Store the ladder where it can be immediately accessed - near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire, you have limited time to react and take action. Secure the ladder in its original box to keep it from becoming tangled.

What is the ideal window to use an escape ladder on?

The window should be at least 20 inches wide and 32 inches high to give you enough clearance to exit safely. The windowsill width should be between a minimum of 6 inches and a maximum of 10 inches. Also make sure you measure the windowsill from outside to inside. Do not use the ladder on windowsills that are too large or too small for the hooks, damaged or weak, or blocked by furniture or security devices (grilles or bars). From the outside of your home, check below the window for any obstructions - trees, plants, bushes, windows, house fixtures, or any other objects in the direct path below the chosen window.

How high can the window be from the ground to safely use the escape ladder?

For the 2-Story Escape Ladder, use only from second floor windows no more than 16 feet from the ground. For the 3-Story Escape Ladder, use only from third floor windows no more than 26 feet from the ground.

How much weight can a First Alert Escape Ladder hold?

First Alert Escape Ladders can hold up to 1,125 pounds.

What is the warranty on my escape ladder?

There is a 6-year limited warranty on all escape ladders.