Payment Methods

  • First Alert Store accepts VISA, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay and Venmo. Once your order has been received and your payment information has been verified, your payment will be processed and First Alert Store will appear on your billing statement.
  • Based on your purchase item type, quantity or order dollar amount we reserve the right to request payment in the form of PayPal, ACH, wire or check prior to processing the order.
  • For your security and to prevent fraud, if information used for a purchase appears to be potentially fraudulent, we reserve the right to contact you and request additional information before processing your order. This process may delay your shipment.
  • All transactions will post after 5:00pm (CST) on the date of purchase.
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received. (Please be sure to check your spam/junk mail for this notification)

Terms Account
We do offer terms accounts to eligible customers. If you wish to set up a terms billing account with us, please contact us at 847-991-4385. Once your terms application has been approved by our credit department, you will receive a confirmation e-mail with your account information.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

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