Request an Invoice

If you have made a recent purchase on the First Alert Store and would like a copy of your invoice please go to our order status page to look up your order. You will need to enter your order number and the email address used when placing your order to view and print a copy of your invoice.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

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