Economy Shipping

  • Economy delivery time can take up to 10 days from the date that the order is shipped but is NOT time sensitive.
  • Economy service delivers Monday-Sunday and packages are fully traceable from pick up to delivery at www.fedex.com
  • First Alert Store will not be held responsible for missing packages that are shown as delivered.
  • Once shipments are picked up for delivery by the carrier, no changes can be made to the shipping address (incorrect zip code, misspellings, missing apt, etc...)
  • The customer will be responsible for any extra fees (refusal of package, wrong address, etc...) incurred after shipment.

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Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

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Contact Us

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