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Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.
| Topic | Support |
|---|---|
| Pre-sale order help | 847-991-4385 |
| Order status / changes | Check Order Status |
| Returns and refunds | Return Instructions |
| General order related inquiries | sales@FirstAlertStore.com |
We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, please refer to the table below:
| Product Type | Support Number |
|---|---|
| First Alert Products | 1-800-323-9005 |
| Onelink Products | 1-833-663-5465 |
If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.
We make it as easy as possible to ensure you get the lowest prices available:
- Let us know what products and the quantities you are interested in.
- Get a detailed quote from a dedicated sales rep.
- Our warehouse ships directly to you.
- You enjoy the savings and are now a preferred customer.
Please fill out First Alert's Combination/Key Request Form, have it notarized, and fax it to the First Alert Consumer Affairs Department at 800-783-5011. If you have any questions about the form or need more information please call 1-800-323-9005.
Some states have different laws for commercial and residential buildings on smoke & co alarm requirements. To ensure you are purchasing the correct alarm please visit the First Alert Legislation Map Page for more information.
Legislation MapWe are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@FirstAlertStore.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!