Q: How do I install my Ready-Seal safe?
A: Please see user's manual and mounting template. For further assistance, contact Consumer Affairs at 1-800-323-9005
Q: How can I replace the keys or get the combination to my safe?
If you misplaced your keys, or forgot the combination to your safe, please fill out the Combination/Key Request Form, have it notarized, and fax it to our Consumer Affairs Department at 800-603-2878. We will then send you your request.
Q: Where do I find the serial number for my safe?
A: On the bottom right hand corner on the front of the safe or the right wall on the outside of the safe. It is located on a silver sticker (usually 6-10 digits).
Q: Where can I find the key number?
- Engraved on the key itself.
- Engraved on the lock cylinder.
- Engraved underneath the black plastic cap that says digital electronic safes.
- The silver sticker on the bottom right hand corner of the Anti-Theft Safes.
- On the key cover.
Q: The door to my First Alert safe is stuck, what should I do?
This may happen if the bars do not disengage fully. You can try one of the following:
- Insert your override key (the one with the square top) and while turning the key take a flathead screwdriver and insert it in the crack of the door and slowly pry it open.
- Another method is to lay your First Alert safe on the right hand side and using the over ride key open the door.
Q: My key is not broken, but it does not work in the safe. What should I do?
It may be possible that some debris/dust is caught in the lock of your unit. Please try the following:
- Check the engraved key number and verify it matches the engraved letter on the key cylinder.
- Spray WD-40 oil in the lock.
- Tap it lightly with a hammer.
- Try the key again. If the key still does not work please contact Consumer Affairs at 1-800-323-9005 for more information.
Q: My digital keypad won't work and I can't access my safe. What should I do?
- Your batteries may be weak, try changing the batteries.
- Use your square top override key that came with your safe for immediate access.
- Contact Consumer Affairs at 1-800-323-9005 for more information.
Q: My safe is under warranty and it appears to be defective. How do I get a replacement?
A: If your First Alert Safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Consumer Affairs Department at 1-800-323-9005 for prior authorization in advance and they will direct you on what steps to follow.